Buckeye is dedicated to caring for our members, supporting our communities and making working with us easier. The information below will be kept up-to-date and change, as needed. Please be sure to check back regularly to see results of initiatives and our latest highlights.
Care Guide, Amy, reached out to Buckeye member, Kelly, to address gap closures and found she was having problems getting in touch with the doctor’s office. Amy quickly stepped in and assisted Kelly in scheduling an appointment. After going to her appointment, Kelly shared she felt overwhelmed trying to make appointments and remembering everything else she needed to do. Kelly offered to assist her with appointments until she feels more comfortable.
Amy set up a 3-way conference call with Kelly’s doctor’s office. During the call the provider’s office mentioned they had no referrals for her. Kelly became emotional and stated she doesn’t know what to do and asked to get off the call. Amy continued the call and set up another appointment for Kelly to get referrals for colonoscopy and mammogram. She called Kelly back with the appointment information and to assist with transportation. Kelly successfully attended the scheduled appointment and received the referrals. After the appointment, she reached out to Amy to thank her for taking her from a 'bad' place to get her back on track.
Care Guides
You can learn more about our helpful Care Guides and all they can do for your patients on our Care Guide page of the website.
2024 initiatives to make working with Buckeye as easy as possible.
April 2024
Our quarterly update continues to maintain the positive net increase trend in our specialist network compared to our January report. Most notably, we continue to see the largest growth in our MyCare and Medicare specialist networks.
March 2024
We continue to maintain this process on an ongoing basis. Our next quarterly update will be pulled in April to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.
February 2024
Quarterly update reflects another net increase in the availability of quality specialists in our network compared to our October report
December 2023
We are on track to pull our next quarterly update in January to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.
November 2023
We continue to maintain this process on an ongoing basis. Our next quarterly update will be pulled in January to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.
October 2023
October quarterly update reflects a net increase in the availability of quality specialists in our network compared to our July report.
September 2023
We continue to maintain this process on an ongoing basis. We will begin to run quarterly updates to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.
July 2023
Buckeye is using data from internal and external sources to ensure each specialist affiliated with contracted groups is properly displayed in our directory for access by members and primary care providers. We are also using the information to identify additional opportunities to bring new specialists into our network.
April 2024
Our discussions remain ongoing, and we anticipate a cadence update in the following month.
March 2024
We are continuing our ongoing data meetings with a subset of providers. The discussions remain helpful in providing education on the various reports as well as collecting feedback for improvements.
February 2024
The first of the ongoing data meetings with a subset of providers received positive feedback. The discussions have been helpful to understand how the reports are being received and utilized.
December 2023
We scheduled ongoing data meetings with a subset of providers to determine where additional improvements may be helpful as well as provide additional education for the existing reporting templates.
November 2023
We successfully shared the summary resource document with providers who access value-based reporting through our secure file transfer site. The data dictionary is being evaluated across our various reports. Also, in lieu of a webinar, we are now reaching out to this subset of providers directly to schedule ongoing data meetings to review the existing reports, gather feedback, and determine where additional improvements may be helpful.
October 2023
A resource document was developed for providers who access value-based contract reporting through our secure file transfer site. The document summarizes the content of each report and how to access them. A webinar will be held for this subset of providers in November. The purpose will be to review the existing reports, gather feedback, and determine if provider-specific follow-up meetings are needed.
September 2023
Through additional provider surveys, we gathered feedback directly from individuals using the reports. We are working to make the reports more user friendly, easier to understand and disseminate data across teams by providing a report summary document along with a corresponding data dictionary.
July 2023
Information about the types of reports available to providers to assess their financial and/or clinical performance will post to our website, along with information about how to access those reports.
April 2024
Discussions and planning are taking place, we will have additional details to share with you from next month’s update.
March 2024
We are targeting the next round in-person discussion towards the end of Q1 / beginning of Q2 2024.
February 2024
We are targeting the next round in-person discussion towards the end of Q1 2024.
December 2023
Still on track for scheduling to take place after the holidays with the next round targeting in-person discussion towards the end of Q1 2024.
November 2023
We are collecting content based on feedback received for the next round targeting in-person discussion to take place in Q1 2024. Scheduling will take place after the holidays, stay tuned for additional details.
October 2023
We are planning for second round to accommodate more in-person engagement, based on feedback received from the first round in May. Due to aligning schedules for in-person, we are now working towards a more targeted in-person discussion to take place in Q1 2024.
September 2023
Planning for second round in the Fall is underway, we are targeting to have these completed by the end of October. Stay tuned for more details!
July 2023
Complete. In May, 2023, we conducted seven successful Face to Face Office Manager Forums. Thanks for your feedback as we bring even more valuable updates.
Planning is underway for a second round in the Fall!
April 2024
We are continuing our testing this month following successful initiative launch last month.
March 2024
Initiative testing launched at the end of February by targeting an enhancement in our communication channels for accessing prior auth information and resources within our website. We will continue to monitor the impact to determine appropriate next steps.
February 2024
Initiative testing will begin at the end of this month by targeting an enhancement in our communication channels for accessing prior auth information and resources within our website.
December 2023
Identified enhancement items for access prior auth information within our website and communication channels. Gathering data to establish baseline tracking for initiative launch.
November 2023
We are currently aligning framework for enhancement items with internal stakeholders to best impact areas of opportunity within our communication and website channels
October 2023
We completed discussions with three targeted provider groups which provided insight that our volume of communications has been appropriate. We also learned some provider groups are archiving and cascading the updates throughout their various practice areas when needed. We will be formulating actionable enhancement items to positively impact areas of opportunity with a goal to have framework aligned by month end.
September 2023
We received and analyzed the survey feedback. We will be holding discussions with three providers groups within a targeted segment to gather additional insight on where these areas operate at current and where the opportunity remains. We will conclude our feedback gathering by the end of this month and will begin to build out actionable items for a more positive experience.
July 2023
We have reached out to a group of providers to get their feedback on specific items in question to gain more insights into these key areas. We will analyze survey data to get a better understanding and build out actionable items for a more positive experience.
