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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please visit the Change Healthcare website or reach out to the contact center at 1-866-262-5342. More from Change Healthcare
On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please visit the Change Healthcare website or reach out to the contact center at 1-866-262-5342. More from Change Healthcare

CAHPS

CAHPS® 

CAHPS® (Consumer Assessment of Healthcare Providers and Systems Survey)

CAHPS is an annual standardized member satisfaction survey that assesses members’ experiences with health plans, health care providers, and the services they have received. Consumers may use the survey results to compare the performance of health plans to aid them in choosing the best plan to meet their health care needs. CAHPS® surveys are sent to adult members and parents of child members. The results are collected and analyzed to track member satisfaction with the health plan, provider(s), and the care and services received. The survey helps Buckeye Health Plan identify opportunities for improvement.

To see how our members responded to the survey, check out our CAHPS® results: 

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
 

QHP Enrollee Experience Survey

QHP (Qualified Health Plan) Enrollee Experience Survey

The QHP Enrollee Experience Survey is an annual standardized member satisfaction survey that assesses enrollees’ experiences with QHPs offered in the Marketplace. Enrollees may use the survey results to compare the performance of health plans to aid them in choosing the best plan to meet their health care needs. The QHP survey results are used by Buckeye Health Plan to analyze and assess member satisfaction with the health plan, provider(s), and the care and services received. The survey helps Buckeye Health Plan identify opportunities for improvement.

Check out Buckeye Health Plan's QHP Enrollee Experience Survey results (PDF) - Resource Coming Soon