Meet Angela, a determined Buckeye Health Plan member who has found renewed hope through our care coordination program. 

Angela has a history of trauma stemming from an assault three years ago, which led to ongoing anxiety. Our Care Guide, Corey, spoke with Angela and found she was feeling unsupported by her current mental health facility. Through our care coordination team, we aim to close care gaps quickly, so members like Angela get the care they need as soon as possible. Corey stepped in to assist Angela and in one day was able to set her up with all she needed.

Corey connected her with BRAVE Behavioral Health for a fresh start with a new provider, scheduled her annual wellness visit and pap smear, arranged transportation and ordered a new Buckeye ID card for her.  In addition, Angela shared concerns about water leaks and mold in her apartment. Corey referred her to Buckeye’s Social Determinants of Health team to help resolve these issues.

Angela expressed her appreciation for Buckeye’s “awesome” thoroughness, saying it makes her feel safe and supported as she works toward better health. She said, “A couple of days ago I was stressing and now I feel secure. I want to be a successful person in society and Buckeye gives me that.”