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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please visit the Change Healthcare website or reach out to the contact center at 1-866-262-5342. More from Change Healthcare

NCQA

Helping you care for your patients is our top priority.

Strong communication and trust between you and your patients will help ensure they’re satisfied and have good outcomes. You can rely on Buckeye Health Plan for information and support to help you keep those patient relationships strong.

Annual CAHPS Survey

Happening February Through May

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey is an opportunity for your patients to share their healthcare experiences with you as their provider and with their health plan. Your patients are asked specific questions, which include how well their doctor communicates, if they felt their doctor listened to them, and if their doctor explained things in a way that was easy to understand. Also included are questions on how well different healthcare providers are communicating about care coordination and a (0-10) rating of the patient’s overall satisfaction with their healthcare, personal doctor, and specialists.

Annual Provider Satisfaction Survey

You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is very important to us, too. We assess your experience with us through an annual Provider Satisfaction Survey. These survey results are reviewed by the health plan and are key to helping us improve your experience, so please be sure to complete the survey if you receive one.

Our Support Doesn’t Stop There

Our provider website contains essential information, including member surveys, health equity resources, language services and resources, provider credentialing rights, the utilization management process, how to access care management services and other sources of support for you. Read more on our Providing Quality Care website page. If you have additional questions or need specific support, call Provider Services at 866.296.8731.

 

Our provider website contains essential information, including member surveys, health equity resources, language services and resources, provider credentialing rights, the utilizationmanagement process, how to access care management services and other sources of support for you. Read more on our Quality Improvement - Quality Care website page.  If you have additional questions or need specific support, call Provider Services at 866.296.8731.

2024 NCQA Provider Notification (PDF)

The following was sent via our Benchmark Email Marketing Platform

Ambetter Provider Communications

December 15, 2022

Dear Provider:

Helping you care for your patients is our top priority.

Strong communication and trust between you and your patients will help ensure they’re satisfied and have good outcomes. You can rely on Ambetter from Buckeye Health Plan for information and support to help you keep those patient relationships strong.

  • Annual CAHPS Survey
    The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey is an opportunity for your patients to share their healthcare experiences with you as their provider and with their health plan. Your patients are asked specific questions, which include how well their doctor communicates, if they felt their doctor listened to them, and if their doctor explained things in a way that was easy to understand. Also included are questions on how well different healthcare providers are communicating about care coordination and a (0-10) rating of the patient’s overall satisfaction with their healthcare, personal doctor and specialists.

  • Annual Provider Satisfaction Survey
    You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is very important to us, too. We assess your experience with the health plan through an annual Provider Satisfaction Survey and use the results to guide operational improvement activities.

Your Ambetter from Buckeye Health Plan Support Doesn’t Stop There

Our provider website contains essential information, including your rights and other sources of support for you. Read more about our Quality Programs.  If you have additional questions or need specific support, call Provider Services at 877.687.1189.  

 

 

© Ambetter from Buckeye Health Plan 2022