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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please visit the Change Healthcare website or reach out to the contact center at 1-866-262-5342. More from Change Healthcare
On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please visit the Change Healthcare website or reach out to the contact center at 1-866-262-5342. More from Change Healthcare

Virtual Credit Card (Medicare)

Beginning October, 2023, providers not enrolled for Medicaid and Marketplace Electronic Funds Transfer (EFT) payments started receiving payment via the Virtual Credit Card (VCC) program.

This program will begin for Medicare payments in 2024.

Going forward all payments will be issued either via electronic funds transfer (EFT) such as PaySpan or the Virtual Credit Card (VCC) program from Change Healthcare. 

Change Healthcare is a widely used payment option in healthcare that we are making available to our provider network.

VCC PAYMENTS

VCC payments work like any other credit card payment. You will follow the same process as taking a credit card payment from a patient. Here’s how it works:

  • You receive a printed Explanation of Payment that includes a 16-digit card number.
  • You enter the number and the full amount of the payment into your credit/debit point-of-sale terminal before the expiration date.
  • You receive funds in the same timeframe as your other credit card payments.
  • There is no need to enroll to receive VCC payments as they are processed under the merchant agreement with your banking partner.
  • Note that your merchant/banking partner charges fees for the payment transaction.  These fees are in lieu of the check clearing fees you currently pay.

Providers that had not previously signed up for EFT, were automatically signed up for the VCC when using VCC for other health plans.

You may opt out of VCC at any time by calling 888-678-5862 or via www.echovcards.com. 

If you prefer to enroll in EFT rather than VCC, please go to  Providersupport@payspanhealth.com to access the enrollment form and instruction or call 877-331-7154.

We value your ongoing partnership and are excited to offer this new payment option to you.