Provider Portal Lock Outs

We are writing to address a critical issue affecting some of our accounts within the provider portal and to provide guidance on how to resolve it promptly.

Buckeye Password Policy

As part of our commitment to maintaining the highest level of security for our government partners, the provider portal enforces a 'One Year Password Policy.' This policy mandates that passwords be changed before 365 days. Failure to update passwords within the specified timeframe results in the user’s account locking. 

Buckeye is proactively working to identify ‘locked’ accounts and unlock them. If you have NOT reset your password within the designated timeframe, you may now be locked out.

Resolution and Next Steps

Step 1: Please go to the Buckeye Provider Portal and attempt to login:

• If you are NOT locked out, you need to take immediate action to reset your password.
• If you ARE locked out, you need to follow these steps.

Step 2: If you are NOT locked out:

To prevent any lock out, please do the following on the Portal Login page: 

• Click on 'Trouble Logging In' on the portal login page. 
• Follow the "Forgot Password" process to reset your password. 

Step 2: if you ARE locked out:

If your account is locked, you will see the Account Recovery screen.

In addition, you will receive an error message and an email that notifies you that your password change was NOT successful. Please take the following steps: 

1. Reach out to the call center at 866.296.8731: The call center will raise an incident ticket which will help us unlock your account.  
2. Reset Password: To regain access to the account, users must reset their password. Here's how to reset: 
   1. On the Portal Login page, click on 'Trouble Logging In'. 
   2. Follow the "Forgot Password" process to reset password. 
   3. Important: After resetting your password, your account will be reactivated.

If you have any problems, please contact Provider Services at: 866.296.8731.